nexacove Terms of Service

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Welcome to nexacove. These Terms of Service ("Terms") set out the rules that apply when you visit nexacove's website, use our mobile platform, purchase our products, or interact with our customer service team. By browsing our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by nexacove, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with all laws and regulations that apply to you. Should you disagree with any part of these Terms, you may not access our website or use our services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years old or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Submitting fraudulent orders or engaging in any deceptive activity;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Attempting to breach site security, compromise data infrastructure, or gain access to other users' accounts;
  • Reselling nexacove products for commercial gain without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for all activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies may occasionally arise.
• Price & Order Corrections: Where a clear pricing or typographical error is identified, nexacove may correct the mistake and adjust or cancel any affected orders before they are dispatched, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payment data is encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@nexacove.top within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are set out in our Shipping Policy.
• Returns & Refunds: Returns, eligibility for returns, damage claims, and refund timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content available on nexacove's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to nexacove and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution of this content without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, nexacove will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you paid for the specific products or services giving rise to that claim.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Before pursuing any formal action, you agree to submit any dispute or claim relating to these Terms or your purchase to nexacove's support team so that we may attempt to resolve the matter informally.

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9. Changes to These Terms

nexacove may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue to use our website or services after any update takes effect, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions about these Terms of Service, please reach out to our support team:

• Official Business Name: nexacove
• Customer Support Email: support@nexacove.top
• Customer Support Phone: 14432716615
• Physical Business Address: 2307 ALLENDALE RD # 2B, BALTIMORE, MD 21216, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST